OutBound Shipping SYSTEMS SOLUTION ASSURES ACCURATE, COST-EFFICIENT
DELIVERY FOR FAMILY-OWNED FOOD-SERVICE CUSTOMER
THE CHALLENGE
For most manufacturers, a shipping mistake means delayed
arrival of its product. For a food manufacturer - particularly
one that depends on e-commerce - that same mistake may well
mean spoiled product.
When a small Midwest-based chocolatier needed to implement
an automated shipping system, the normal guidelines for
product shipping were only the beginning. They needed a
system that would virtually prohibit carrier mistakes. OutBound
Shipping Systems provided such a solution.
THE SOLUTION
Answering the need for a budget-conscious, simple-to-integrate
system, OutBound was able to provide an off-the-shelf software
package that easily integrated product orders with its shipping
system.
The OutBound automated solution made it possible for our
customer to convert orders (data files) created from its
Web site and load them into the shipping system. An additional
critical element of the OutBound system is the e-mail notification
module which lets customers monitor the status of their
order. OutBound delivers a consistent e-mail notification
message across multiple carriers with a customer-created
format that may include a customer's logo and even a link
to its Web site. This allows the customer to track their
own orders rather than calling and requesting the chocolatier
to track the order.
OutBound can make such a system a reality for a small business
thanks to the OutBound Shared Risk Plan which (i)allows
customers to pay for a shipping system on an annual basis,
(ii) gives customers the option to terminate the arrangement
at any time, with no lump-sum payment at the end, and (iii)
gives customers the option to incorporate additional system
modules as needed.
THE BOTTOM LINE
With OutBound as a partner, the customer either pays for
the entire system upon installation or pays only 25% of
the cost of the entire system for each year the customer
uses the system and the customer can cancel at the end of
any year, with no further payments.
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