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Case Studies

OutBound Shipping SYSTEMS SOLUTION ASSURES ACCURATE, COST-EFFICIENT DELIVERY FOR FAMILY-OWNED FOOD-SERVICE CUSTOMER

THE CHALLENGE

For most manufacturers, a shipping mistake means delayed arrival of its product. For a food manufacturer - particularly one that depends on e-commerce - that same mistake may well mean spoiled product.

When a small Midwest-based chocolatier needed to implement an automated shipping system, the normal guidelines for product shipping were only the beginning. They needed a system that would virtually prohibit carrier mistakes. OutBound Shipping Systems provided such a solution.

THE SOLUTION

Answering the need for a budget-conscious, simple-to-integrate system, OutBound was able to provide an off-the-shelf software package that easily integrated product orders with its shipping system.

The OutBound automated solution made it possible for our customer to convert orders (data files) created from its Web site and load them into the shipping system. An additional critical element of the OutBound system is the e-mail notification module which lets customers monitor the status of their order. OutBound delivers a consistent e-mail notification message across multiple carriers with a customer-created format that may include a customer's logo and even a link to its Web site. This allows the customer to track their own orders rather than calling and requesting the chocolatier to track the order.

OutBound can make such a system a reality for a small business thanks to the OutBound Shared Risk Plan which (i)allows customers to pay for a shipping system on an annual basis, (ii) gives customers the option to terminate the arrangement at any time, with no lump-sum payment at the end, and (iii) gives customers the option to incorporate additional system modules as needed.

THE BOTTOM LINE

With OutBound as a partner, the customer either pays for the entire system upon installation or pays only 25% of the cost of the entire system for each year the customer uses the system and the customer can cancel at the end of any year, with no further payments.

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